Refund and Returns Policy

 

  • Case 1: Incorrect Product Received

    • If the customer receives an incorrect product, they are entitled to a refund, provided the product is in its original condition upon receipt.
    • Returns must be made within 14 days from the date of purchase.

  • Case 2: Defective Product

    • If the customer receives a defective product, they have the right to exchange or return it within 30 days from the date of notification.
    • The product must be returned or exchanged within 14 days, with a full refund provided, without any additional compensation or costs.

  • General Conditions:

    1. The customer has the right to exchange or return a product within 14 days from the date of purchase, unless the product is defective as outlined in Case 2.
    2. For returns, the product will be collected after verifying the purchase invoice and the product’s condition. The refund will be processed using the original payment method within 3 to 8 working days.
    3. The product cannot be returned if its condition differs from when it was received unless the customer reports the issue within 24 hours of receipt via social media or WhatsApp.
    4. Refunds will be processed using the original payment method, with an administrative fee of 1.75% of the product value for electronic payment service providers.
    5. For installment payments, the refund will be processed using the same method, with a 3% administrative fee of the product value for electronic payment service providers.
    6. Shipping costs are non-refundable when a product is returned.

      For communication and to submit exchange/return requests, please contact us via WhatsApp at 0121111700